Customer Service Officer 

Date Added:


Closing Date: 

18-Oct-2022 04:00PM

The Shire of Woodanilling is seeking an enthusiastic and experienced Customer Service Officer to join our friendly and supportive team on a permanent basis.

As a Customer Service Officer you will deliver attentive customer service at first point of contact; engage with our community and visitors by identifying their needs and providing information, solutions and cashiering services to resolve their reason for contact.

Process, receipt and refer incoming applications, registrations and bookings, including venue hire. Processing payments, issue receipts, reconcile daily takings and prepare bank deposits

This position holds the role to undertake the Shire’s Department of Transport Licensing where the appropriate person will be trained.

The rewards

As part of our team, you will enjoy:

  • Flexibility and support
  • Investment in you and your career
  • A strong focus on employee wellbeing and safety
  • Up to 15.5% Shire superannuation contribution

We embrace diversity and encourage applications of diverse backgrounds to join us in servicing our community for the future.

To be considered for this role you will be able to demonstrate and list the following:

  • Behaviour that positively demonstrates the Shire’s values
  • Exposure to customer service experience
  • Demonstrate administration experience
  • Exposure to computer skills, including the use of MS Office, Internet, Email and databases
  • Excellent interpersonal skills
  • Good numerical and literacy skills

Cash handling experience and knowledge of Local Government structure and function will be highly regarded.

For all position related requirements please refer to the Position Description – Customer Service 

Further position related enquiries can be directed to Sue Dowson on (08) 9823 1506 or email to

Applications addressed to the undersigned should be sent to or mailed to Shire of Woodanilling, PO Box 99, Woodanilling, WA 6316 by 4.00pm 18 October 2022.

The Shire of Woodanilling reserves the right to commence interviewing prior to the application close date and close this position for applications early should a suitable candidate be found.

The Shire of Woodanilling is an Equal Opportunity Employer and is committed to creating an equitable and diverse workplace. We are actively encouraging people with disability, people from culturally diverse backgrounds and Aboriginal and Torres Strait Islanders to apply for available positions.

Kellie Bartley
Chief Executive Officer